complain

i requested to book for a service. they requested kms of a car everything seemed fine and said i must go and service the car. after the invoice it was then they told me i must pay 50% reflecting on invoice. issue are kilometres. they would have advised prior i sent a car car for a service. i did not have money thus i have not paid the money they said i must pay. the dealership did not tell me of kilometers. i was paying also for car warranty dealer sent them the list of items they paid neither of the items. i have to buy and fix on my own. wouldnt they talk to me prior being embarrassed with the garage?

i have sent them an email (client service) on the 11th of april complaining, unfortunately they have not responded.

we trust them with our hard earned money .... and now ... should i continue to trust them, peter?