Claim rejection

I’ve had an incredibly frustrating experience with MVIA, and I strongly advise against signing up with them. Despite paying my premiums on time without missing a single payment, my claim process has been nothing but a nightmare.

When I initially tried to claim for a service last year, I was told I needed to make four consecutive payments before being eligible. By the time my car was due for service, I was still one month short—so I had to service my car at a local mechanic instead. Now, MVIA is penalizing me for not having a service record in their service book, which I accepted.

However, they then told me my claim would only be approved if I agreed to an increased premium from R389 to R504 due to a "change in my driving pattern." Desperate to get my car serviced, I reluctantly agreed. But despite this, my claim is still not approved, and my car has been sitting at the workshop for two days with no progress.

I'm losing valuable time, clients, and money because of their incompetence, yet they show no urgency or care for their customers. If you're reading this, do yourself a favor and stay far away from MVIA. I regret ever signing up with them.