SBLR
Shani Burger Le Roux
1 reviews | Active since Oct 2022
11 Jun 2024, 10:09
Claim Number: CHA***
I took out an expensive GRAPHITE 2 WARRANTY PLUS35 (24) V5 for my XKR Jaguar for peace of mind. 1 year in my vehicle left me on the side of the road. The water pump and fan failed. Claim Number: CHA*** was sent through only to see an amount of R7400 approved for a R43 000 quote that was submitted. I should have saved the R23 000 for the warrantee and used it to fix my car. The warranty claims to cover up to R430 000 worth of repairs, but the Un logical reasons given on my claim is just unbelievable. Stating I should have done maintenance on the water pump, how absurd. A water pump either works or it doesn't. This is such a waste, and I wouldn't advise anyone to buy any MVIA products.
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Replies (1)MVIA INSURE's replyOfficial
11 Jun 2024, 12:36Hi Shani,
We are concerned to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our services. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA.
We are concerned to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our services. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA.
MVIA INSURE's reply11 Jun 2024, 12:36
Official
Hi Shani,
We are concerned to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our services. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA.
We are concerned to see this review. Apologies for any inconvenience or upset caused during your experience. We want you to know that we take customer feedback seriously, as we are always striving to improve our services. We have escalated your query, and one of our agents will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA.
