Cancellation of contracts yet they still deduct debit order and refuse to refund the debit order which they admit was their internal fault.

After being with MVIA for a year, and never needed their services, as we sold the vehicle on the 1st of November 2025, on the 6th of November 2025, we informaed them via email (***; ***; ***re; ***) requesting to cancel MPD SE-*** and MPD MO-***.

On the 7th of Novemver 2025 we received an email from ***re that they have cancelled the MPD MO-*** as of the 1st of November 2025 all benifits were stopped.

I sent numerous follow up emails requesting confirmation that MPD SE-*** was also cancelled, and did not receive any responses to these emails. On the 29th of November 2025 there was a debit order run in favour of MVIA for this product, I phoned them and asked for assistance as to why the debit order was deducted and proof of cancellation of the contract, as per the email sent on the 6th of November 2025, I was told they will get back to me.

Finally on the 3rd of December 2025 after numerous calls and emails, I spoke to an agent who said they had made a mistake and will do a refund, I requested this acknowledgement from her and she said the refunds take 3-5 business days, which is acceptable.

Since this email I have sent numerous emails to them with the all the emails since 6th November, including their email accepting that it was their fault, yet it is now over a month later and still no feedback from them, when phoning, I am told the matter would be escalated, but nothing happens.

I have sent an email this morning again, asking when the refund of this wrongfull debit order will be refunded and decided to write this Hellopeter review to warn other people potentially thinking of using their services to please be aware, they do not respond to emails, onboarding and quotations are done perfectly and friendly, but once you start paying there is no assistance at all and staff at the call centre refuse to transfer calls to their supervisor or manager.

All I want is for MVIA Insure to refund me the money they wrongfully deducted from my account due to a mistake from their part on not cancelling the product as requested. I know it is only R666.88, so not a huge amount, but if they do this to numerous clients, deducting funds they should not they are de*****ing a lot of people for their own personal gain.