bad service stay away

Bad service very quick to take your money and know when you want to service your car is 100/10 stories. This is from last here and now today they will service the vehicle but I must still pay penalty fee of R 1500.00 and then they not going to replace the plugs???? how do you service with out replacing the plugs. If you tried to contact them is the next problem. I was 30 on the calling list and the you are 3rd the call gets cut? I was for 39 minutes in the line and for nothing just my data gone.