TM
Terri M
1 reviews | Active since Oct 2017
27 Jan 2025, 13:01
bad service mvia
haval have be trying to get hold of you to verify a claim for a service and nobody answers the calls. i have tried calling as well held on for 10 min with no response infact i tried again now and have been holding for at least another 10 min
why is your service so bad?
Helpful (0)
Replies (2)0
Replies (2)
MVIA INSURE's replyOfficial
27 Jan 2025, 13:18Hi Terri,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply27 Jan 2025, 13:18
Official
Hi Terri,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
TM
Terri M's updateReviewer Update
27 Jan 2025, 13:25Haval Cape Town have sent through the quote 2 x since 11h00, they need three hrs to do this service if i dont get my car back today i will hold you responsible for my transport tomorrow at no extra cost to me
would have uploaded the quote here but cannot upload any docs
Thank you
would have uploaded the quote here but cannot upload any docs
Thank you
TM
Terri M's update27 Jan 2025, 13:25
Reviewer Update
Haval Cape Town have sent through the quote 2 x since 11h00, they need three hrs to do this service if i dont get my car back today i will hold you responsible for my transport tomorrow at no extra cost to me
would have uploaded the quote here but cannot upload any docs
Thank you
would have uploaded the quote here but cannot upload any docs
Thank you