Bad Service from Insurance companies

I signed up with them in 2025. During our televonversation the Agent informs me that our conversation is recorded and forms the basis of our contract. Come June I take my car in for service. They exlude the fan belt and tensioner despite this being specified by tge manufacturer. December I again take my car in for service and this time they refuse to pay. Reason, the manufacturer specification are that service should every 12 months. This is a lie. Swrvice should be every 15000 kilometers or 12 months whichever comes first. Come August 2026 again I take my car in for service, yet again they refuse to pay advancing the same reason as before. Again its a lie. On both occassions I asked for a recording as promised by their agent and received non. People must be careful of the Insurance companies before they end up paying for a service they are not going to receive.