Bad service and violation of customers rights

Worst day of my life, i took service plan from MVIA which includes brakes and wipes , Bookings made in time as they told me when I take the policy( on the 03/12/2025) when my kilometers was at 225051 on clock. And the other confusing thing is that when you take their policy, they promise to book on your behalf but when it's time for service you are on your own to request quotation whereas it's obvious the amount to service 22500km, even brakes and wipes can be requested tellephonicaly (mentioned items insured).

Imagine that pain of waking up by 3:00am so that you'll be the first in line, and you still going to drive 220km, all along am not going to receive the service and care I was promised.

This kind of thoucher my it's better for people who are not disabled, staving, exhausted the whole day after you received the email from MVIA which gives you go ahead (Good day. Thank you for your email. This email confirms that you may go ahead and make a booking at your preferred RMI or MIWA accredited Service Centre. Please note that the policy terms and conditions will apply to your claim. As you have selected Premier Cover, your vehicle is eligible for servicing at any RMI or MIWA accredited service provider, including manufacturers' or franchised dealerships. On the day of your service, kindly ensure that your service agent emails an itemized quotation, including client details, vehicle make, model, engine capacity, and the job card/Xentry service sheet/key data reading (if applicable) to ***re. Please ensure that your ID number or policy number is included in the subject line. Note that we operate on a queuing system After authorization, please ensure that your preferred workshop submits all invoices to the relevant department by 13:30 for payment processing. Invoices submitted after 13:30 will be processed on the next working day. If you have any further questions, please don’t hesitate to contact us at ***. Kind regards)

I'll never forget the pain I experienced today 💔 The sad part is that I follow all the instructions, and I didn't miss any premium 🙆♂️