Bad service

When I took up a service plan with this company I was advised I would be eligible for service after 4 payments have been made. When I tried to book a service now only to be told I can only claim at 200 000km I have requested the phone call where I took up the plan advising me that I would be eligible for service at 200 000km only and that I could only claim for a service provided that the car is not behind in service This is crucial information that should have be provided when I asked when I could use the plan.

It has been days now with no feedback on a record of the call. My emails are being ignored.

A representative called me maybe a week ago and advised they were looking into my query but until now no feedback from them either