1 reviews | Active since Feb 2021
Bad service
Good day ,i just put in a claim with MVIA as the car is giving issues and i put in a claim for the components thats need to be changed as they are covered by their warranty , the claim was submitted on the 13November and i still have not heard anything from them and now when i call for road side assisant they do now want to assist me yet the car is covered with their warranty claim and road side assistance, when i call the road side assistance department they keep telling me that their supervisosr will call be back to assist me and it been more than an hour now since i've been waiting for the so call supervisor to call me ....please advise where should i escalate this as this is bad service grom the cliams department to the road side department
Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
Dear Bonginkosi,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,