Bad customer service - claim process

Only 25% the reviews are satisfied with your service and 75% place all their frustrations at your door step...

I'm writing this review as I'm currently experiencing poor service because your people tend to repetitively request same information. I wonder if you have a system that track our claims because you can't keep on requesting same information over and over again....

I'm hoping that this would not repeat again, otherwise I'll have to get the best available service provider...😠😠😠😠😠😠