Bad clientele service... the worst.

It is a very pathetic and disgusting service I have received from MVIA. I have been their client for years. I had a missed payment for December 2024. When I made a claim, I was told I still have another missed payment for June 2023. The very rude consulted that kept on undermining my integrity when I kept on asking her to tharrally check my account because I knew very well I don't have any missed payment from June 2023. She dropped the phone on me. After I have made the call myself, I have been on the call for over 7 minutes. She did not assist me at all the 2 times I spoke to her. She doesn't deserve to be working with the clients. She has 0% clientele skills and is very rude.

After the back and forth, I had to take time off work to go to the bank and request a bank stament from 2023. Which I had to pay for. On the bank statement, it's the that the premium for June 2023 was debited as usual on my account by MVIA. I then forwarded the bank statement to them as proof that the money was debited from my account. They never phoned to confirm anything. I had to make the call myself again to do a follow-up.

Thank you to Fikiswa for the excellent client service She has given me. Re-assured me, she will sort it out because from her side it was very easy to pick up that I only have the one missed payment, which was just December 2024. I then made a payment on the 9 of April 2025 so that the booking for my car service can be finalized as promised that if I make that payment, they will finalize the booking.

Today, it's the 11th of April 2025. Still no word from MVIA for my service approval. No call nothing.

I am so disappointed with their service. I have been their client for over 4 year now. Not just a client a good paying client. And this is what I am receiving.