Bad bad bad service!

I recently used MVIA insure for a major service on my vehicle and, unfortunately, I was left unsatisfied and the service centre requested I come fetch the car because MVIA took forever to check the authorization request . The response time was unusually slow, making it challenging to get timely updates on my service progress. Additionally, the company seemed selective about what they were willing to authorize, which led to some needed services being omitted or delayed.

While I understand the need to evaluate requests, it felt like the process lacked transparency, leaving me uncertain about the status and quality of my vehicle’s maintenance. I hope Mvis insure can improve their response times and clarify their authorization process to provide a smoother experience for future customers.