HS
Hleziphi S
1 reviews | Active since Dec 2024
11 Dec 2024, 16:28
MVIA INSURE
<div>My car was due for service I was told to takey car to my nearest RMI the care was due for a service but the insurance only paid for oil change of which almost half the quoted amount I payed. Now as I'm writing this review my car is stuck at an Audi dealership because after +-24 hours after I emailed the insurer they declined to pay stating the don't cover vent hose, coolant and distilled water. If I had checked the reviews before I took the policy just last month I was told that my premium is going up. I have written to their complaints department. I don't know why I would continue with this insurer.</div>
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MVIA INSURE's replyOfficial
12 Dec 2024, 06:59 Hi Hleziphi,
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
MVIA INSURE's reply12 Dec 2024, 06:59
Official
Hi Hleziphi,
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team
Thank you for taking the time to share your experience with us. We deeply regret to hear that we did not meet your expectations and apologize for any inconvenience caused.
At MVIA, we value all feedback as it helps us identify areas for improvement and ensure we deliver the best possible service. Please rest assured, we take your concerns seriously. To make things right, we have escalated your details to our Resolutions Specialist, who will be in touch with you shortly to gather more information and work towards a satisfactory resolution.
Your satisfaction is important to us, and we are committed to turning this experience around.
Thank you for giving us the opportunity to improve and serve you better.
Warm regards,
The MVIA Team