1 reviews | Active since Jan 2024
ANSWER YOUR EMAILS - SHERRISE MOUTON
I was sold a lie and i do admit that i should have gone through those policy documents with a fine tooth comb.
I had the policy for a full 2 years before my first claim and now only to be informed that will not be paying for even 3/4 of what the service was due for.
I have emailed customer care and the rep responsible for my policy (sorry i don't know the correct term) and she hasn't responded to my email, i called on Monday the 29th of January, and the MANAGER i spoke with informed me that she'd escalate the matter and have some call me back ASAP... still nothing.
Note i had been trying to get this claim processed since late December and now my car is over its mileage.
Worst kind of customer service i have ever received
We are truly sorry to hear about your experience.
MVIA, the administrator of the product which you have purchased through your preferred intermediary, do take service delivery seriously.
Our team is currently investigating the matter thoroughly to ensure all aspects are addressed.
While we adhere strictly to the terms and conditions outlined in the contractual agreement, we also aim to provide exceptional service in every interaction.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Complaints and Compliance Team
We are truly sorry to hear about your experience.
MVIA, the administrator of the product which you have purchased through your preferred intermediary, do take service delivery seriously.
Our team is currently investigating the matter thoroughly to ensure all aspects are addressed.
While we adhere strictly to the terms and conditions outlined in the contractual agreement, we also aim to provide exceptional service in every interaction.
Your feedback is valuable to us, and we appreciate your patience as we work to resolve this issue.
Kind Regards
Complaints and Compliance Team