LG
Lesego G
1 reviews | Active since Jun 2020
05 Feb 2025, 12:55
AN APPALING SERVICE AND COMPANY IN GENERAL
you can never be happy when dealing with MVIA Insure, I have a service plan with them and whenever you call, you stay on the line for over 40 minutes to register a claim. They never reach out even when sending email. They wan service invoice sent to them by 13:00 but they don't even respond to mails. a very bad service. the pain and disappointment they bring with no remorse.
I would have not have a service plan again than to deal with them. Flippen utterly ridiculous, long red tapes for simple matters. not a very convenient company, complicates everything!!!
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Replies (3)LG
Lesego G's updateReviewer Update
05 Feb 2025, 13:13Called at 13:41, I was on hold for 20 minutes until eventually the call got dropped (not from my side, MVI always does this, the call eventually cuts as if some is hanging up on you), I tried to call again at 13:01 and this time the phone didn't even ring, the call didn't go through, again this is not a surprised cause I have been experiencing this with MVIA. All this struggle on the same damn day (05/02/2025) I took my car to service way too early to avoid the delays but it seems like they are not keen to meet us halfway, yet alone do the job with compassion!!
LG
Lesego G's update05 Feb 2025, 13:13
Reviewer Update
Called at 13:41, I was on hold for 20 minutes until eventually the call got dropped (not from my side, MVI always does this, the call eventually cuts as if some is hanging up on you), I tried to call again at 13:01 and this time the phone didn't even ring, the call didn't go through, again this is not a surprised cause I have been experiencing this with MVIA. All this struggle on the same damn day (05/02/2025) I took my car to service way too early to avoid the delays but it seems like they are not keen to meet us halfway, yet alone do the job with compassion!!
MVIA INSURE's replyOfficial
05 Feb 2025, 14:04 Dear Lesego,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply05 Feb 2025, 14:04
Official
Dear Lesego,
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your experience and assure you that your feedback is being taken seriously.
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the chance to make amends.
Sincerely,
The MVIA Team
LG
Lesego G's updateReviewer Update
05 Feb 2025, 15:57This is the same "scripted" response that I keep seeing on all the complaints / bad reviews against you guys. a scripted response is not making the situation any better at all.
LG
Lesego G's update05 Feb 2025, 15:57
Reviewer Update
This is the same "scripted" response that I keep seeing on all the complaints / bad reviews against you guys. a scripted response is not making the situation any better at all.