DN
Deena N
1 reviews | Active since Mar 2020
21 Apr 2026, 15:11
105 and 120 thousand extended service plan
Its been almost 3 weeks and going waiting for a quotation regarding the extension of mazda 2 service plan for 105k km and 120 k km. There is 0 customer service levels and they do not return calls. Stay away from them.
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Replies (2)
MVIA INSURE's replyOfficial
21 Apr 2026, 17:02Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
MVIA INSURE's reply21 Apr 2026, 17:02
Official
Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
DN
Deena N's updateReviewer Update
21 Apr 2026, 18:14Too many promises with no results. Will give you the opportunity one more time albeit I am a medically retired pensioner looking for the result. Let's see if I get the call at 9 am tomorrow else social media will explode on all channels. Please note , do not treat this as a threat to your business but customer service is 100% lacking , maybe due to company training. Customer.er services beats KPAs and KPIs
DN
Deena N's update21 Apr 2026, 18:14
Reviewer Update
Too many promises with no results. Will give you the opportunity one more time albeit I am a medically retired pensioner looking for the result. Let's see if I get the call at 9 am tomorrow else social media will explode on all channels. Please note , do not treat this as a threat to your business but customer service is 100% lacking , maybe due to company training. Customer.er services beats KPAs and KPIs