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1. A lot of frustration by claiming process 2. Waiting for a long time to get through to the consultant 3. Not asking things to be submitted at once, instead you will be asked for this information after each and every phone call which takes 50 -60 minutes to be answered 4. ⁠waiting for the whole day to get authorisation 5. Thanks to the lady who took my calls and she had to force authorisers to authorise while waiting on her feet. This is a very poor work ethics for your employees 6. ⁠Return for service is the whole day for MVIA