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1. Not easy to get through with available contact number had to Google alternative contact number 2.. Took long to get response to receive authorization to go ahead to service my car lots of follow up before I could get an answer yet all pre request documents were send promtly 3.payment to used authorized workshop not done promptly inspite of invoice being send@ 11h38 which resulted in the car spending the night at the workshop an inconvinience to me as I had no transport to go to work 4. Unnecessary long phone calls and stress trying to resolve the matter trying to find out why payment was not processed on time yet the invoice was send before 13h30 as pre your requirements. 5. No apology or followup received from your side after all this drama if my car was released by the workshop 6.