PJVW
Pieter Johan Van Wyk
1 reviews | Active since Aug 2019
15 Feb 2024, 16:54
Zoom car warranty! Administered by Apex underwritten by Mutual and Fedeal STAY AWAY
Zoom car warranty Administered by Apex underwritten by Mutual and Fedeal STAY AWAY They dont process claims my aircon broke which is covered for R10 000 and on my list also i pay a excess waver. Now they telling me its not on my plan but it is on my plan i made sure on my policy and now that my aircon broke they dont want to process the claim. This people just take your money be careful of these people!! This is the worst place to use. Also they cant even spell our address correctly on the policy This people is not liable
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Old Mutual Insure's replyOfficial
16 Feb 2024, 11:11Dear Pieter
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Feb 2024, 11:11
Official
Dear Pieter
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement