CB
Christo B

1 reviews | Active since Sept 2009

17 May 2022, 07:45

Zero zero zero service from Old Mutual Insure.

Slight bump on the rear bumper...2 weeks later and I am still waiting to get this fixed. No payment yet from this Insurance company. For someone who has paid all the monthly premiums in full and on time, this service is the lowest level I have ever received from any insurance company. Referring back to my claim, where you excluded the plug for the towbar, which would have cost you R200 at the most and now you take light years to effect payment, I do not doubt for 1 minute if I am making the right decision on getting quotes to switch my insurance to someone else. Everyone I know, who has their insurance cover with Old Mutual insure, will switch to someone else with me. All because you do not know anything about customer satisfaction. Anyone considering Old Mutual Insure to cover their assets, please dont. Low level service. Get the payment to me so I can go get my car fixed....I am waiting

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply17 May 2022, 08:53
Official
 Dear  Christo 

please note that our complaints department is busy with your complaint and will provide you with final feedback ones the matter has been fully investigated.

 We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand 
 
CB
Christo B's update17 May 2022, 08:57
Reviewer Update
What is there to "fully investigate"???
I have sent you the AOL. It seems like Old Mutual Insure is doing their absolute best to not pay for anything.