LK
Lindani K
1 reviews | Active since Oct 2025
20 Dec 2025, 18:12
Zero accountability for damages caused by them.
The worst service ever they took my car put it in storage after months of waiting for an outcome they reject my claim the car comes back with additional damages, battery swapped with an old one, now they run away and dont wanna be responsible for damage sustained while my car was in thier care even after proving to them and showing them proof. They really know how to hurt a person I can tell you that.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
22 Dec 2025, 09:25Good Day Lindani,
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply22 Dec 2025, 09:25
Official
Good Day Lindani,
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
LK
Lindani K's updateReviewer Update
22 Dec 2025, 10:47Well I have beeen sending emails to your department and ignored, Ive sent over 300 emails regarding this matter. Honestly this is the type of behavior that pushes people to bring body bags in your branches like 2019 -> https://www.news24.com/watch-family-takes-body-bag-to-old-mutual-branch-over-claims-policy-unhappiness-***0#:~:text=An%20unhappy%20family%20went%20to,had%20to%20undergo%20further%20assessments.
LK
Lindani K's update22 Dec 2025, 10:47
Reviewer Update
Well I have beeen sending emails to your department and ignored, Ive sent over 300 emails regarding this matter. Honestly this is the type of behavior that pushes people to bring body bags in your branches like 2019 -> https://www.news24.com/watch-family-takes-body-bag-to-old-mutual-branch-over-claims-policy-unhappiness-***0#:~:text=An%20unhappy%20family%20went%20to,had%20to%20undergo%20further%20assessments.
Old Mutual Insure's replyOfficial
22 Dec 2025, 15:14Good Day Lindani,
Thank you for the response and we can understand your dissapointment. We have received confirmation that Nokulunga from the complaints department has contacted you telephonically with you and will be following up on your matter and will provide you with relevant feedback.
Please note we are treating your matter as top priority.
Kind Regards
Thank you for the response and we can understand your dissapointment. We have received confirmation that Nokulunga from the complaints department has contacted you telephonically with you and will be following up on your matter and will provide you with relevant feedback.
Please note we are treating your matter as top priority.
Kind Regards
Old Mutual Insure's reply22 Dec 2025, 15:14
Official
Good Day Lindani,
Thank you for the response and we can understand your dissapointment. We have received confirmation that Nokulunga from the complaints department has contacted you telephonically with you and will be following up on your matter and will provide you with relevant feedback.
Please note we are treating your matter as top priority.
Kind Regards
Thank you for the response and we can understand your dissapointment. We have received confirmation that Nokulunga from the complaints department has contacted you telephonically with you and will be following up on your matter and will provide you with relevant feedback.
Please note we are treating your matter as top priority.
Kind Regards