Worst turnaround timeframe !

Good day, I have had a terrible experience with this company. We contacted as I was involved in a accident and their client rear ended my vehicle. We have done all they wanted and resent a few times. And it seems they try all not to pay out as promised. It has been now almost a Year since accident and they have told my Insurer they would pay within 30 days, Now still waiting as it is way past the date promised. I feel that the way to deal with a claim is to keep one up to date with true and correct information. Imagine waiting for 1 year for this to be sorted out? I have been put in such a financial strain due to that accident.

I can understand that the recovery process is a lengthy one however it should not have to take a whole Year and more to be sorted out, surely there is someone who could have worked on my file on a responsive manner, If this can be sorted out ASAP that would be greatly appreciated.