Worst short term insurance service Provider ever

Claim logged for minor vehicle incident on 19/01/2016. Claim captured incorrectly initially by M&F with both Claim reference and Policy Account holder that doesn't correlate with the correct Policy Holder! It's now the 25/01/2016 & claim as yet not approved. Called Rose and she says I need to speak to Ntombifikile who told me to call Rose back and then we have a conference call & still holding on as no one picks up the phone...??? No thanks MUTUAL & FEDERAL for this shoddy unprofessional service! This has to be the worst experience I've ever had with any service provider ever.