TM
Thami M

1 reviews | Active since Mar 2024

05 Mar 2024, 16:13

Worst Service Silindile Maphumulo, Nonkonzo Mngadi, Bongumusa, Thasvir Ramdeen

Horrible Service from Old Mutual Insure, I requested for one of my vehicles to be removed from cover in January, I spoke to Nonkonzo Mngadi at online Fa who promised that the vehicle was removed, I also queried why our premium increased by over 55% I was told they gave us a discount and the premium dropped by R1000, none of the above was done, I am still being debited the same premium with the additional vehicle and no discount. I have tried for 2 months to get answers via email, and I'm out right ignored. I have emailed Silindile Maphumulo, Nonkonzo Mngadi, Bongumusa, Thasvir Ramdeen all of them have ignored my emails. Worst service of my life.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 Mar 2024, 19:34
Official
Dear Thami 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Assessor: Complaints & Continuous Improvement