Worst service received

I recently had a accident and I reported the insurance on the 15th and on the 16th I went for and assessment. I had to follow up on my claim with no update whatsoever. Authorization was given to the repairer on the 22nd and my vehicle was collected on the 3rd of Feb. I was give a consultant by the name of Lesley to handle my claim. This is the worst service I have gotten from an insurance company. No customer service at all