Worst Service I've ever received because of ******** Telkom underwriters, Mutual & Federal.

<p>In November last year, my phone was ****** at gunpoint. I reported the case and went on to call Telkom Insurance. Jennifer Mtimkulu from Telkom Insurance (Finrite) asked if I had the Telkom sim card in the phone when it had been ******, I told her no. I was unaware of this clause in the contract as it was never communicated with me by the consultant at the Telkom branch. And my reasons for taking the sim card out were due to network difficulties. So I was told by Jennifer the case was escalated to the underwriters. A week later, I call Telkom Insurance to ask if my case has been escalated to the underwriters (Mutual & Federal). The consultant says no. I am disappointed because the consultants are not communicating the same thing. I ask the consultant (still Jennifer) to send an email confirming that the case has indeed been escalated. Just so that I have proof. Jennifer follows through with this on the 8th of December 2016. The email states that the case has been forwarded to the Mutual & Federal and feedback will be provided within 7 to 14 working days. So by the 28th of December, I was supposed to have final feedback from the Telkom consultants on the standing of this claim as I can't communicate with the underwriters. According to the telkom consultants Mutual & Federal has still not responded to the claim after the allocated time. Now my gripe is with Mutual & Federal, why are they not responding to the claim that's been made? They havn't followed up. It's been more than a month now with no response. I am angry and frustrated. The company seems ******** to peoples issues. How long am I supposed to wait for this claim to be dealt with? Am I supposed to continue without a phone for the rest of the year until they decide to respond to me with a conclusion? I am angry and frustrated. I have never dealt with such poor service ever. I am paying for this service every month and I am not getting my money’s worth. I am currently using my former colleagues phone and I was supposed to return it in December already. This claim has been with the underwriters for more than a month now. I have spoken to Irene Keke (complaints administrator) and she also gives me the same reason of the underwriters(Mutual & Federal) not getting back to them. Mutual & Federal, needs to deal with my claim!</p>