NB
Noxolo B
1 reviews | Active since Dec 2018
17 Oct 2022, 12:00
Worst Service ever
Worst Service ever !
Not only do they take FOREVER to settle a claim, go back and forth several times when following up the incorrect information was given when following up! STAY AWAY!
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Replies (1)
Old Mutual Insure's replyOfficial
17 Oct 2022, 13:45Dear Noxolo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply17 Oct 2022, 13:45
Official
Dear Noxolo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement