Worst service ever.
It has been over a year that we received back my wife's car, and over 7 months that the OSTI has closed the docket. And still no answer from OM Insure on the matter.
The car was not fixed correctly and I was forced to drive the car as is for work.
November I had another accident that the insurence provider refuse to cover. And no answers from the insurence provider is being given on the previous claims. That cost them +- R31k. What am I to do now?
I think I should mention names in this regard. Maybe then when I make it more personal it will get things done
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Old Mutual Insure's replyOfficial
10 Feb 2021, 10:49Dear Lee-Roy Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply10 Feb 2021, 10:49
Official
Dear Lee-Roy Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand