Worst service ever.

Item: Old Mutual Insure
Rating: 1
Author: Kobus W

The worst service EVER! I had a burglary at my home. Broke into my Nutec garden shed. The loss of goods was about R30000. Then followed the PROCESS for weeks. Assessors, reviews and requesting specific details of each item that was ******. Then also requested photos of each item and the model numbers. After weeks of waiting, they declined the claim as deemed the Nutec shed not to be covered under my policy. This company look for any and all reasons not to pay claims. To TOP this all off, they increased my monthly insurance premium by 32%! I will be looking for a beter company after being a client for 28 years.

Helpful (0)

Replies (2)

Kobus W's updateReviewer Update

05 Mar 2025, 12:26

Hi,

The claim number is ***.

Regards
Kobus

Kobus W's update05 Mar 2025, 12:26

Reviewer Update

Hi,

The claim number is ***.

Regards
Kobus

Old Mutual Insure's replyOfficial

05 Mar 2025, 13:06

Dear Kobus

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Assessor: Complaints & Continuous Improvement

Old Mutual Insure's reply05 Mar 2025, 13:06

Official