worst Service Ever

<p>We have had an ongoing claim 3rd party Claim with Mutual and Federal since last year, after Mutual and Federal finaly agreed to have the vehicle repaired to the condition it was in before thier client knocked into our vehicle they are now not making the payment, we were informed on the 15th of May that payment will be made within 10 working days, when I contacted Mutual and Federal on 01/06/2017 to follow up on payment I was informed that payment has not been made, when I asked to speak to a superior I was given her direct nr and have not been able to get through to her or the person confirming the payment on the 15th of May again. This is absolutely ridiculous and I cannot believe it has taken this long to finalize this matter. </p>