Worst Service Ever

<p>Last year my employer Zane's wife's car was hit by a Mutual and Federal client, the incident was reported accordingly and a consultant by the name of Shaun Basset was dealing with the claim, Months went by and there was no contact from Shaun again and numerous unanswered emails. A few weeks ago I contacted the Manager, Ronelle Harvey. She arranged for another consultant to contact Zane, whom arranged for the assessor to view the vehicle, then there was no communication from any Mutual and Federal consultant again.</p> <p>We then contact Ronelle Harvey again to follow up on the process, we were then sent a settlement document to sign for R15 781.25, yet both quotes supp**** to Mutual and Federal was over R30 000.00 for the damages caued to the vehicle by Mutual and Federals client.</p> <p>We contacted Ronelle to understand how this is possible, as the damage to the car was obviously greater then they were trying to settle, and as per her response it was approved by the assessor. Zane then requested that this be relooked at as the vehicle could not be fixed for the settlement amount by an Audi approved panel beater. Zane asked Ronelle Harvey that he does not want the money, but for his car to be collected by Mutual and Federal, taken to a Audi approved panel beater and then fixed accordingly. Ronelle Harvey then phoned the following day to say that they have found a panel beater that can fix the vehicle for the settlement amount, however this was not an Audi approved panel beater. This was 3 weeks ago and we have not had any feedback from Ronelle Harvey or any Mutual and Federal employee, surely a company of Mutual and Federal's callabre has higher standards than this.</p>