SM
Sanele M
1 reviews | Active since Jul 2020
01 Dec 2022, 20:46
Worst Insurance In the World
Absolutely disgusting service! It has been close to a week for a mere vehicle glass claim approval.Still to-date there has been no feedback.I will cancel this useless insurance.Never in my life had a glass glass take this long.I miss my previous insurer,whom takes just a day for such claims. Worse insurer in the world.
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Old Mutual Insure's replyOfficial
02 Dec 2022, 10:54Dear Sanele
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply02 Dec 2022, 10:54
Official
Dear Sanele
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand