vB
vincent B
1 reviews | Active since Sept 2023
29 Sept 2023, 11:18
WORST INSURANCE EVER !!!!!!
I just had the worse experience from old Mutal Insure ,
Firstly i cancled my policy with Old mutal Insure after opening it a few days with 2 to 3 days i cancled it just for them still to debit me end of September the poor servers i received when asking for them to refund me they put me on hold for hours just to find that when i get thru its the wrong department then hold agn the person i cancled my policy didnt cancel it now they making that my problme they very fast to take our money but to return it long process very poor
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Old Mutual Insure's replyOfficial
29 Sept 2023, 11:30Dear vincent Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Sept 2023, 11:30
Official
Dear vincent Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement