DN
Desmond N

1 reviews | Active since Oct 2024

08 Oct 2024, 13:00

Worst Insurance ever

These ones they are trickstars By far the worst experience you will ever have should you want to claim they will always come up with stories why they are not proccesing it and also they dont explain things they just cancel the cover mid or change things without notifying you. Saying they are the worst is an understatement. They value money over service. I am cancelling and will never take any thing that has Old Mutual name on it. Believe everthing others say on Tik Tok About them they are exactly that and worse.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply08 Oct 2024, 14:03
Official
Dear Desmond 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement