Worst Insurance Company by a mile!!

Last year October my house was broken into on a sunday morning while my family and I was attending church. We informed our broker on the same day of the theft of most of my household content including my pride and joy Chev Lumina SS.

An assessor was appointed by MF to do the quantum of the theft and he compiled his report and forwareded it to my broker saying that all was on board with the claim and that i need to sign the agreement of loss document in order for MF to cover my claim in full.

Then the sports began. My broker was informed just after receiving the document to hold the claim on ice as they feel that an investigation is necessary as now all of a sudden they are not so sure that i was completely honest and that they feel an investigation was in order. I had no issue with this as i was 100% sure of the facts and that i had a valid claim, so i agreed that i will fully cooperate with the investigator appointed (Ben van Zyl).

We first met Ben at my house and gave him all of the information requested by him. After numerous meetings with Ben it started to feel as if he was trying to get my wife and I to change our story about the day of the theft but this never happened and it started to feel more like he was interrogating us as if we are the ******* and not the victims of theft. He also stated in his final report that i myself collected my vehicle, later found by the police the same Sunday, in Mamelodi and that he cannot understand why the vehicle was not impounded but once again he did not even make the effort to check his facts as the vehicle was impounded and i have all the police documents confirming this fact. I mean really if a member of the public can obtain this documents from the police impound, surely an investigator which prides himself of being a police inspector for so many years before he started to work as an insurance investigator could have done the same. Indirectly he once again, without any concrete evidence, made us out to be a ******* and a *****.

I have already lodged a complaint with the Ombudsman For Short Term Insurance a few months ago and surprise surprise, they are just as useless as Mutual & Federal now called Old Mutual Insurance.

I have also involved a lawyer to help with the correspondence to all involved and the costs is running into the thousands which i am currently paying from my own pocket as i will not allow them to get away with this blatant customer victimisation.

STAY AWAY!!