WORST INSURANCE !!

Kim Murray drove into my car while attempting to park ( I parked perfectly fine in the lines) and in doing so my car is scratched and my rim is broken... before this indecent i was eager to sell my cart... Kim insured me she will talk to her insurance (Old Mutural) I sent through all the relevant documentation went around getting quotes to fix my car months ago... and not hearing any feedback from them i called, and they requested even more documentation which they never informed me prior, as im sure they have an issue with calling 3rd party clients because they dont give a sh*t to call you and inform you of this! but again i sent it all through on the 02 May 2018- they said it will take 5 days to lodge, and i will be paid out there after, oh and they wont pay out on the quotes i gave so what was the point in getting them? i called BMW telling them i can trade my car in on the 8th yet again i called they said they will call me back, I lost out on the car i wanted, and again i waited until 16th as i was away for work! so I called and they havent even lodged the documentation i sent on the 02 May 2018 !!! i get an email after i complained that they only now lodged the documentation from the second on the 16th and i have to wait another 30 days, yet Kim's car is fixed!! worst service ever!! never in my life have i heard of insurance taking 30 days to pay out and never in life have I had to deal with such *********** people that have nor regard or willingness to pay out 3rd party clients!! Referring to Shaeda Nicholas- Thando - Team leader Ashish -