bK
bonginkosi K
1 reviews | Active since Mar 2015
19 Aug 2024, 10:56
WORST EXPERIENCE WITH OLD MUTUAL.
I got a puncture 8km outside Hendrina on the Arnot road around 15:05 on friday the 16/08/2024. I then called my insurance for roadside assistance, cause my wheels planner was defective. I had everything accept for a fully functional spanner.
Today is Monday the 19th n still waiting for roadside assistance. No call from the 2 consultants I spoke with. Only the social media team I spoke with after my Twitter complain. They also promised feedback before 10am money and it's 10:32. My policy number is ***. PLEASE STAY AWAY FROM OLD MUTUAL CAR INSURANCE AND LET THEM FOCUS ON FUNERAL AND LONG TERM INSURANCE. THATS IF THEY'LL FULFIL THEIR CONTRACTS ALSO AND PAY WHEN PEOPLE CLAIM.
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Old Mutual Insure's replyOfficial
19 Aug 2024, 14:32Dear Bonginkosi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Aug 2024, 14:32
Official
Dear Bonginkosi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement