Worst experience in my life.

Hello, i am extremely dissatisfied with the service given by Old mutual. My house roof flew off on the 9th January 2018 and I only started receiving help after 3 weeks of having no roof. In the meantime the assessor came 1 week after the terrible incident and said that no emergency services has to be done. He did not assess the property well and instead he only stayed for 5 mins. It rained for 2 weeks almost everyday where my furniture and ceilings got extremely damaged whereby you can even spot allege on some items. My tiles have gotten loose in almost every room where water sat continuously for 3 weeks. The assessor keeps making appointments which end up with no conclusion. He comes with his book and writes things down and does not say anything further. He goes back and never calls until we call him and ask him something he already saw and acts like its new news. The house still stands incomplete with no bedrooms and bathroom after 5 weeks. The assessor now made another appointment to come and see us and it will definately have no conclusion after he leaves. The assessor refuses to fix what is due to be fixed according to the insurance policies such as damaged ceilings, Rotten wooden floor,rotten carpet,burnt wiring,broken tiles,broken shower drain and many other major items. I am still waiting for my furniture claim to even go through which is another nightmare. We have paid this insurance company for many years and only claimed now after 20-30 years. We have many insurances taken out with them and I am disgusted and would never recommend them to anyone. My assessor is Andre Valjoen and i live on 72 Karlien street, Zinniaville in Rustenburg and I say this is one of the worst experiences I have had on my life - dealing with a wreckage and Old mutual making it much much worst.