worst customer service

I was in an accident Dec 2018. The driver of the truck's company is insured with OMI. Back wards and forward I've been in Contact with the insurance brokers - first MELISSA Jooste, where she explained that the claim can't be paid out as the driver not found guilty as yet in the ******** court. BUT the driver did offer me my excess in cash if i withdraw the case. OF which i immediately refused as there was my Van rental + damage to vehicle invoices that was also submitted. Been to court 4 times, the driver Was found guilty of wreckless driving. I immediately phoned my broker , informed them and sent them the court document.

21 April i phoned Melissa and she transferred me to her colleague that's now handling the file. Mandira Maharaj. she was not aware that we even went to court or had any documents. she advised that she will try and get hold of her senior and get back to me soonest. Another month later, still no reply.

I phoned my broker this morning and said that OMI still no feedback regarding my claim.

All my other vehicles are insured with OMI and have NEVER had this kind of service to any claim I've had in the past!

Everytime i phone,, there's an excuse and will get back to me

Can i please get feedback from a supervisor or senior to explain to me what's the problem. This driver was insured , FOUND guilty of wreckless driving and he COULDTH ****ed me ! So, not sure what the hick up is !

Thanks REne