Worst company to have insurance

<p>My son had a accident where by a client of mutual & federal hit his car while is he was parked that was on the 13/12/2016. He did log a claim with them as n third party claim with all the documentation as what they requested at that time. From the 19/12/16 till the 05/06/2017 nobody contacted him i phoned them on Monday the 5/6/17 talk to a lady Valencia Mokae told me she want photos i mailed it for her the same day and wait 48 hours to phone again some one else answer the phone and told me that Valencia didnt do any of the third party claims from December 2016. So my question is how can she still working there as we as a customer must wait for her to do her job. My son must drive with his car that is damage and its not even his fault. Get some one to fix this problem ASAP or i will get a laywer to sue you for the damages. And start training your staff with customer s**** or send them back to school to learn how to speak to customers. </p>