Worst Claim Experience with Old Mutual Insure – Absolutely Appalling Service

I am beyond frustrated with the terrible service I have received from Old Mutual Insure regarding my motor accident claim. As a loyal client who has never missed a premium and pays over R10,000 per month for insurance, I expected far better treatment. Instead, I have experienced the worst claim process of my life.

The accident happened on 3 February 2025 and was caused by another driver, yet Old Mutual Insure has given me the runaround at every stage. I have had to personally follow up almost daily, contacting their team, the assessors, and the repairers just to get basic updates. The lack of communication and urgency has been shocking.

To avoid further delays, I decided to use my own repairer. Yet, almost two months later, the funds have STILL not been paid into my account, leaving me without a car and struggling to transport my son. I have continuously raised my concerns with Athina, who has completely ignored the urgency of the matter.

To make things worse, I was given a document to sign for the funds to be released on 10 March, which I immediately returned. A full week later, the funds are still not in my account. When I asked for proof of payment, I was ignored. My broker, Wade, tried to assist, but even he was given the same runaround by their claims department.

This has been an absolute nightmare, and I deeply regret ever moving my business to Old Mutual Insure. Their lack of care, communication, and urgency has left me stranded and frustrated. I am making this public so that others can see how poorly Old Mutual Insure treats its customers.

If you’re considering taking out insurance with them, think twice!