ET
Esther T

1 reviews | Active since Apr 2021

11 Jan 2024, 14:59

Worse Company to have Insurance with - Good as not insured

Worse insurance company I have ever had to to deal with. When you supposed to have peace of mind that you pay your premiums and that in a event of an accident, things go smoothly. Instead found every excuse to reject the claim. Shoddy unprofessional investigation like the accident was a crime. Cold unfriendly, don't care a damn attitude about the welfare of the person involved in accident. One aim, not to pay the claim is the name of the game. Dispute Team don't even respond to an email to provide an update, just ignore you. The made me feel like I was dishonest, ************* and like I should be in prison because I had an accident.

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply11 Jan 2024, 15:06
Official
Dear Esther 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Assessor: Complaints & Continuous Improvement