Wors experince with MTN

I took a contract with MTN and now my phone has a problem with the charging port .So I send a claim (MTNLA ********** /3) to them on the 8 July, then I was advised that their insurance is now handled by Mutual and Federal. Up until today I am still waiting for them with a reply to fix my phone. This is the worst experience of my life ,I have send them 5 emails already asking for an update and they(Lynette Pillay ) keep on telling me one thing. When the insurance was handled by MTN direct I knew that the worst case scenario will be a week. See their last response I received. Good day Lauretta Hope this mail finds you well. Kindly note that your claim has been brought to my superiors attention. I fully understand that you have been awaiting feedback for a long time, Unfortunately we have to await feedback from the insurer .I am sorry that’s all the information that is communicated to you again and again . We are still awaiting further information as well ,Our management team is liaising with Mutual and Federal accounts management. We hope to resolve this as much as you do, The moment we have any feedback we will liaise with you. Thanks