DJ
David J
1 reviews | Active since May 2020
22 Mar 2024, 19:55
Where is my policy schedule
I took out a policy with you guys, I paid my premium but to date I don't have a policy schedule, if I have an accident or a breakdown, who will I call cause I don't even have a number, what am I paying for, *** service seriously
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Old Mutual Insure's replyOfficial
25 Mar 2024, 08:34Dear David Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply25 Mar 2024, 08:34
Official
Dear David Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement