JD
Janco D
1 reviews | Active since Nov 2019
03 Aug 2022, 08:23
When things seem too good to be true they usually are
Initial experience with old Mutual seemed promising. I had a claim for a computer, which they paid without any problems, however it was all downhill from there. I am in the process of moving jobs and as my vehicle will no longer be utilized for business use, I called my broker and asked that they please review my policy in the light of this. A while later I received an email from my broker informing me that my policy not only increased by nearly 25% but also the new premium will be in effect the same day which they, without hesitation deducted. Extremely unhappy with the way they handled the situation would definitely not recommend making use their services
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Replies (1)Old Mutual Insure's replyOfficial
03 Aug 2022, 09:25Dear Janco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply03 Aug 2022, 09:25
Official
Dear Janco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
