WHAT POOR SERVICE EVEN NO COMMUNICTION OR FEEDBACK

Good day to whom this may concern. I would just like to complain about the poor service (can't even call it service since no has communicated with me except the one person who has given this claim over to another person) I have emailed numerous of times since July and tried to phone the person responsible for my claim with no results. The same person just refers me to the one I am trying to get an answer from. I have mentioned time and again that someone was to buy my car before the accident happened and that I will be leaving the country soon, but to no avail, NOBODY has contacted me. My quote probably has expired already and who will be driving around for another one? NOT ME, as I am the innocent party in this story. Please note that this is a third person claim and I have NEVER EVER waited this long for a claim to be put through. With no contact or anything? (Just a side note - the one person that does the referring was trying to help and always cc'd the person responsible for the claim if i sent an email.) i know she can only do so much but the one responsible? where is she/he?