We are tired of old mutual pros and cons

Again, this is what irratate customers the questions that is asked by your investigators, it does not make sense for my claim is being prolonged and there is no attention to detail regarding my household insurance. I feel like as a customer i pay for insurance for that i must suffer with all the hassle of having all the above done and there is no communication on the customers side. The delays come in due to your investing team and with very little communication to the customer. We are tired of this old mutual.