Very very bad service experience

On Saturday we hit a truck tyre on the N2 near Port Shepstone.Our bakkie was damaged and unable to be driven so we towed it to our holiday home in Shelly Beach.The same night we phoned IEMAS/Mutual & Federal and reported the incident. This morning we phoned them again to try and find out what we must now do, they said they would phone us back as soon as possible. We have now for the past 20 min been trying to get these people to assist us but they keep on making up reasons why they cant assist us. At this stage I cant believe that their service is so bad. I need to get back home by tomorrow and all that these people are doing is messing us around.The service has been shocking. I will never again advise anybody to use their services.