JB
Jan-Hendrik Barnard
1 reviews | Active since Sept 2023
01 Sept 2023, 15:01
Very very Bad Service
We have submitted a claim. We have been trying for weeks now to get hold of Vama Hlela. Mails on mails on mails and no reply. Call after call after call He does not respond neither does his manager Vusi Zimba. Seems like ghost are working for Old Mutual. Can someone get back to us or do we have to go to the extreme of the Ombudsman?
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Replies (3)JB
Jan-Hendrik Barnard's updateReviewer Update
01 Sept 2023, 14:53Thank you Bilqees
Hopefully you will come back to us
Hopefully you will come back to us
JB
Jan-Hendrik Barnard's update01 Sept 2023, 14:53
Reviewer Update
Thank you Bilqees
Hopefully you will come back to us
Hopefully you will come back to us
Old Mutual Insure's replyOfficial
04 Sept 2023, 10:16Dear Jan-Hendrik
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply04 Sept 2023, 10:16
Official
Dear Jan-Hendrik
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
JB
Jan-Hendrik Barnard's updateReviewer Update
11 Sept 2023, 13:16So from the 1st of September until today no one reverted back to me regarding this issue.
I have phoned to hear people are on leave and no one can assist. Only Portia send me a mail on Friday when I had to phone in and ask again what's going on.
Then she sent a mail and asked for an update. And again Neither did Vama, nor Rasmus or anyone ells in the mail rep****. OldMutual really are the company of you hate yourself with Insurance
I have phoned to hear people are on leave and no one can assist. Only Portia send me a mail on Friday when I had to phone in and ask again what's going on.
Then she sent a mail and asked for an update. And again Neither did Vama, nor Rasmus or anyone ells in the mail rep****. OldMutual really are the company of you hate yourself with Insurance
JB
Jan-Hendrik Barnard's update11 Sept 2023, 13:16
Reviewer Update
So from the 1st of September until today no one reverted back to me regarding this issue.
I have phoned to hear people are on leave and no one can assist. Only Portia send me a mail on Friday when I had to phone in and ask again what's going on.
Then she sent a mail and asked for an update. And again Neither did Vama, nor Rasmus or anyone ells in the mail rep****. OldMutual really are the company of you hate yourself with Insurance
I have phoned to hear people are on leave and no one can assist. Only Portia send me a mail on Friday when I had to phone in and ask again what's going on.
Then she sent a mail and asked for an update. And again Neither did Vama, nor Rasmus or anyone ells in the mail rep****. OldMutual really are the company of you hate yourself with Insurance